1. Delivery Policy
At [Your E-commerce Site Name], we strive to deliver your orders in a timely and efficient manner. Here are the key details regarding our delivery policy:
1.1 Delivery Areas
We currently deliver to all major cities and towns in India. If you are located in a remote area, please contact us to confirm delivery availability.
1.2 Delivery Charges
- Standard delivery charges are applicable based on your location and the total value of your order.
- Free shipping is available for orders above 100 within select regions.
1.3 Delivery Timeframes
- Orders are typically processed within 1 business days.
- Delivery usually takes between 1 to 3 business days, depending on your location.
- Delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances.
1.4 Order Tracking
Once your order is shipped, you will receive an email notification containing a tracking link. You can use this link to track the status of your delivery.
2. Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help!
2.1 Eligibility for Returns
You may return items within 3 days from the date of delivery under the following conditions:
- The item is unused and in its original packaging.
- The item is accompanied by the original receipt or proof of purchase.
- The return request is initiated within the specified return window.
2.2 Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Personalized or customized products.
- Gift cards.
- Items marked as final sale.
2.3 How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Your Email Address] or [Your Phone Number] to request a return authorization.
- Pack the item securely in its original packaging.
- Include the original receipt or proof of purchase.
- Ship the item to the address provided by our customer service team.
2.4 Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for items.
2.5 Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.
2.6 Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.